Tino is Senior Vice President at Alera General Agency and leads the Pittsburgh office. His roles and responsibilities include overseeing general business operations, maintaining relationships with our carrier partners, recruiting new broker partners, and ensuring that Alera GA continues to offer our broker partners the resources needed to remain competitive in the insurance industry.
Tino entered the insurance industry in 2007 and gained his experience by serving various roles at the agency before becoming President in 2014. Tino also possesses experience in the field, having sold and implemented individual medical, group medical, and group ancillary products for Alera GA's broker partners.
Tino enjoys spending his free time with his wife, Candace, and children, Cameron and Caden or doing anything active. Running, training, golfing...you name it. Tino is also an avid racquetball player and will accept any challenge for a match!
Tino holds a B.S. in Biochemistry and Molecular Biology from The Pennsylvania State University. Tino also holds active Life, Accident and Health Insurance licenses.
Vice President, Broker Solutions & Small Business Unit
Alicia joined our team in November 2019 and she oversees Alera GA's Group Medical division, managing our product and service offerings to ensure that our broker partners have the tools and resources they need to be successful.
Prior to joining Alera HA, Alicia was the director of an insurance agency at a small business association. She has been in the insurance industry for over 20 years, and has extensive experience in customer service, sales, and operational management. She holds active Life, Accident, Health and Property and Casualty Insurance licenses.
Outside the office, Alicia enjoys spending time with her husband, Mark, and their three daughters, Mackenzie, Alexa and Allison. You can often find her on the sidelines cheering on her daughter's soccer games or renovating their 1800's era farmhouse.
Colin joined the our team in February 2020 and provides large market medical and ancillary marketing support for our partner brokers.
Prior to joing Alera GA, Colin worked at the Alera Group Pittsburgh's retail team as a benefit analyst. He has been in the insurance industry for 2 years and has experience providing marketing and reporting support for clients within the large group market segment.
Outside of the office, Colin enjoys watching sports, visiting local breweries, and testing out new recipes in the kitchen.
Prior to Alera GA, she worked in the Durable Medical Equipment industry for 8 years as a manager to several different departments. She was actively involved with CEOs regarding new business development as well as being very involved in the recruitment and mentoring of new staff. Courtney has a strong background of health insurance requirements and is licensed in Pennsylvania for Life, Accident and Health Insurance.
Courtney enjoys spending time outdoors exploring her hometown Pittsburgh, PA with her husband and their two children, as well as their two French bull dogs Mickey and Princess Leia.
Gabe joined our team in August of 2020 as an Account Manager in the Group Medical division.
Her professional background includes 4 years working with Medicare, Individual and Group Medical and Group Ancillary products. In her prior roles, she directly assisted clients and their employees.
Outside the office, Gabe loves to adventure with her husband Christian and their two dogs. They both enjoy cruising in their 1969 Chevelle, exploring antique stores, traveling for softball and watching the Pittsburgh Steelers! She also enjoys playing volleyball with friends and spending quality time with her family.
She holds a Bachelor of Science in Business Administration with a minor in Sports Management from Clarion University. Gabe is licensed in both Life and Health as well as Property and Casualty
Krystle joined our team in July 2019 and she supports our broker partners with group installations, renewals and on-going service of group medical plans.
She has a diverse background working in the insurance industry for over 10 years. She has worked at Highmark as a Team Lead in the claims processing unit processing complex claims and appeals; while also being responsible for training and supervising a group of 10 employees. She also has experience in medical claims follow-up working for Allegheny Health Network and Walgreens Specialty Pharmacy.
Krystle enjoys traveling and trying out new restaurants and food with her husband who is a chef and their three, young sons.
Nicole joined the ARMS team in August of 2020 as a Benefits Enrollment Specialist. She will be supporting ARMS' group benefits teams by processing all new hire, termination and general member change requests. Prior to joining ARMS, Nicole spent 2.5 years as a Member Services Specialist in UPMC's Medicare/DSNP and CHC departments. While at UPMC, she excelled at "first call resolution;" with her bright personality and broad understanding of insurance.
When not working, Nicole enjoys weekend bonfires with her family and loves to watch as many documentaries as she can get her hands on. She also loves music, animals and traveling to her parent’s homeland in Mandeville, Jamaica.
Nicole is a 2017 graduate of Slippery Rock University of Pennsylvania and holds a Bachelor of Science in Integrated Marketing Communication.
Arlene joined our team in 2016. Prior to joining the team, she worked at USAA in Tampa, FL for three years as an Insurance Specialist, serving and issuing new Personal Lines Property and Casualty Products.
She holds a BS in Business Administration with a minor in Marketing & Management from the University of Southern Florida. Being new to the Pittsburgh area, during her free time she enjoys discovering western PA with her husband, Ryan.
Initially residing in Alera GA's Individual Department, Sandy assisted brokers with writing individual policies. Being an active agent herself, her extensive work in the field adds a unique component to the level of service that she provides to Alera GA's brokers. In September of 2017, Sandy was transitioned to our Medicare Division.
She enjoys spending her free time with her family and dog.
Sandy holds active Life, Accident and Health Insurance licenses.
Bob joined our team in January 2015. Bob provides field support for Alera GA's broker partners looking to obtain optimal healthcare solutions for their clients, who may be transitioning into the Medicare Health System.
Bob has held top management positions in several companies and, recently, owned and operated a video interpreting service to assist client hospitals in meeting the Americans with Disabilities Acts requirements for communication assistance.
He earned his B.S degree from The Pennsylvania State University and his M.B.A from the University of Pittsburgh.
Bob holds active Life, Accident and Health Insurance licenses.
Michelle joined our team in 2005 and spent the majority of her time in Alera GA's Individual Department assisting brokers with writing individual policies. Michelle's responsibilities include agent training, licensing, and answering any questions regarding individual products.
She has been happily married to her husband, John, for 30 years. Together they have two sons, Joe and Keith. When she's not in the office, Michelle enjoys walking, reading, bowling, shopping, and rooting her favorite sports teams-the Steelers and Pirates. She also loves spending time with her family and friends doing just about anything.
Dave has been with Alera General Agency since 2001, enjoying 17 years of helping this company grow to what it is today.
Dave possesses 40 years of industry experience, spending 12 years with Aetna in Life and Casualty, six years with HealthAmerica creating and growing the broker program, two years with AIG in Specialty Markets, two years with UPMC Health Plan, and one year in personal production. His well-rounded background makes him very knowledgeable in all areas of health insurance.
Dave is a graduate of Westminster College, having earned a Bachelor of Science in Marketing. He is currently a member of the USGA and actively involved with all major golf tournaments in Western, PA. He also holds a membership at Firestone Country Club in Akron, OH. In his free time, Dave enjoys golfing, traveling, lying on the beach, and spending time with his wife Claudia, two sons Justin and Matthew and his grandchildren.
Carol joined our team in 2000 and is responsible for the Alera GA's broker commission processing and various accounting functions.
Carol holds degrees in accounting and computer information technology. Her background includes 25 years of accounting and office management experience in both the public and private sectors.
In her free time, Carol enjoys spending time with her family and babysitting her 2 grandchildren. What you may not know, is that Carol is a sprint car fan, and enjoys heading to the local tracks to watch the cars slide around the dirt oval.
Amy joined the Alera GA in 2015. Her responsibilities include processing member changes, broker of record changes, and other commission adminstrative duties.
Amy recieved her Accounting degree from Penn Commercial Business/Technical School. She enjoys spending her free time with her four children, two grandchildren, and wonderful boyfriend, as well as caring for her garden and working on home improvement projects.
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