Alicia joined our team in November 2019 and she oversees Alera GA's Group Medical division, managing our product and service offerings to ensure that our broker partners have the tools and resources they need to be successful.
Prior to joining Alera HA, Alicia was the director of an insurance agency at a small business association. She has been in the insurance industry for over 20 years, and has extensive experience in customer service, sales, and operational management. She holds active Life, Accident, Health and Property and Casualty Insurance licenses.
Outside the office, Alicia enjoys spending time with her husband, Mark, and their three daughters, Mackenzie, Alexa and Allison. You can often find her on the sidelines cheering on her daughter's soccer games or renovating their 1800's era farmhouse.
Prior to Alera GA, she worked in the Durable Medical Equipment industry for 8 years as a manager to several different departments. She was actively involved with CEOs regarding new business development as well as being very involved in the recruitment and mentoring of new staff. Courtney has a strong background of health insurance requirements and is licensed in Pennsylvania for Life, Accident and Health Insurance.
Courtney enjoys spending time outdoors exploring her hometown Pittsburgh, PA with her husband and their two children, as well as their two French bull dogs Mickey and Princess Leia.
Gabe joined our team in August of 2020 as an Account Manager in the Group Medical division.
Her professional background includes 4 years working with Medicare, Individual and Group Medical and Group Ancillary products. In her prior roles, she directly assisted clients and their employees.
Outside the office, Gabe loves to adventure with her husband Christian and their two dogs. They both enjoy cruising in their 1969 Chevelle, exploring antique stores, traveling for softball and watching the Pittsburgh Steelers! She also enjoys playing volleyball with friends and spending quality time with her family.
She holds a Bachelor of Science in Business Administration with a minor in Sports Management from Clarion University. Gabe is licensed in both Life and Health as well as Property and Casualty
Heather joined our team in September 2021. She supports our broker partners with group installations, renewals, and ongoing service of group medical plans.
Before joining Alera GA, Heather was the regional manager of an insurance agency at a small business association. She started working in the insurance industry in 2000, specializing in employee benefits, and has extensive experience in leadership, customer service, sales, and retention. She currently holds a PA Accident and Health, Life and Fixed Annuities producer license and is Pennie-Certified.
Outside the office, Heather enjoys spending time with her husband Larry and their two sons - Frederick and Zachary. You will also find Heather and her husband volunteering countless hours at local rescues.
Krystle joined our team in July 2019 and she supports our broker partners with group installations, renewals and on-going service of group medical plans.
She has a diverse background working in the insurance industry for over 10 years. She has worked at Highmark as a Team Lead in the claims processing unit processing complex claims and appeals; while also being responsible for training and supervising a group of 10 employees. She also has experience in medical claims follow-up working for Allegheny Health Network and Walgreens Specialty Pharmacy. Krystle is licensed in Pennsylvania for Life, Accident and Health Insurance.
Krystle enjoys traveling and trying out new restaurants and food with her husband who is a chef and their three, young sons.
Nicole joined the ARMS team in August of 2020 as a Benefits Enrollment Specialist. She will be supporting ARMS' group benefits teams by processing all new hire, termination and general member change requests. Prior to joining ARMS, Nicole spent 2.5 years as a Member Services Specialist in UPMC's Medicare/DSNP and CHC departments. While at UPMC, she excelled at "first call resolution;" with her bright personality and broad understanding of insurance.
When not working, Nicole enjoys weekend bonfires with her family and loves to watch as many documentaries as she can get her hands on. She also loves music, animals and traveling to her parent’s homeland in Mandeville, Jamaica.
Nicole is a 2017 graduate of Slippery Rock University of Pennsylvania and holds a Bachelor of Science in Integrated Marketing Communication.
Jonathan (JB) joined our team in January of 2022 as the Director of Ancillary and Worksite Benefits.
His professional background includes 15+ years of carrier, broker, and client experience. In his prior roles, he directed strategy, technology, engagement, and enrollment both internally and externally at the brokerage.
In his home life, JB loves to spend time with his family including his wife Sara, two kiddos, a Yorkipoo, and a cat. He enjoys backpacking, traveling, photography, and watches. JB and Sara are always ready to find a new restaurant or adventure in Pittsburgh to experience as a family.
He holds a degree from Penn State and is licensed in PA with Life, Health and Annuities. JB has the following industry designations; GBDS (Group Benefits Disability Specialist), BAM (Benefits Account Manager), VBS (Voluntary Benefits Specialist), AHIP Medicare Certificate.
Arlene joined our team in 2016. Prior to joining the team, she worked at USAA in Tampa, FL for three years as an Insurance Specialist, serving and issuing new Personal Lines Property and Casualty Products.
She holds a BS in Business Administration with a minor in Marketing & Management from the University of Southern Florida. Being new to the Pittsburgh area, during her free time she enjoys discovering western PA with her husband, Ryan.
Tessa joined Alera General Agency as the Director of Medicare & Individual Sales in April of 2022. Her primary goals as Director are to grow Medicare and ACA Marketplace sales through broker recruitment initiatives, strategic onboarding, and hands-on training and support.
Tessa has been marketing Medicare since 2012. She considers herself a teacher at heart and is driven to see brokers succeed. She has held a variety of leadership roles, including broker management positions at a local PA based agency, and at a larger nationwide FMO. At UPMC Health Plan, she managed broker partners and also spent time managing Inside Sales. She is grateful for her diversity in roles, enabling her to see the Medicare market from many perspectives.
Tessa enjoys spending time with her large extended family, especially her nieces and nephews. She and her husband Harry like spending time in the sun, including camping, trips to the beach, and travel of any kind. They also enjoy stand-up comedy shows, good beer and wine, cooking, and game night!
Tessa holds a B.A. in English from Saint Vincent College in Latrobe PA. Tessa also holds active Life, Accident and Health licenses.
Nancy joined Alera Group in January 2023. Her main focus is on growing and supporting Medicare and Individual clients. Prior to joining Alera, Nancy was founder and owner of Blue Peak Insurance, an independent insurance agency offering a complete line of health, life, disability and long-term care products to individuals, families and small groups in Pennsylvania, Ohio and West Virginia.
She has her master’s degree in clinical social work, which helps her to advocate, support and educate her clients.
Outside of the office, she and her husband, John, enjoy exercising, traveling, and spending time with their three sons and their families.
Michelle joined our team in 2005 and spent the majority of her time in Alera GA's Individual Department assisting brokers with writing individual policies. Michelle's responsibilities include agent training, licensing, and answering any questions regarding individual products.
She has been happily married to her husband, John, for 30 years. Together they have two sons, Joe and Keith. When she's not in the office, Michelle enjoys walking, reading, bowling, shopping, and rooting her favorite sports teams-the Steelers and Pirates. She also loves spending time with her family and friends doing just about anything.
Initially residing in Alera GA's Individual Department, Sandy assisted brokers with writing individual policies. Being an active agent herself, her extensive work in the field adds a unique component to the level of service that she provides to Alera GA's brokers. In September of 2017, Sandy was transitioned to our Medicare Division.
She enjoys spending her free time with her family and dog.
Sandy holds active Life, Accident and Health Insurance licenses.
Dave has been with Alera General Agency since 2001, enjoying 17 years of helping this company grow to what it is today.
Dave possesses 40 years of industry experience, spending 12 years with Aetna in Life and Casualty, six years with HealthAmerica creating and growing the broker program, two years with AIG in Specialty Markets, two years with UPMC Health Plan, and one year in personal production. His well-rounded background makes him very knowledgeable in all areas of health insurance.
Dave is a graduate of Westminster College, having earned a Bachelor of Science in Marketing. He is currently a member of the USGA and actively involved with all major golf tournaments in Western, PA. He also holds a membership at Firestone Country Club in Akron, OH. In his free time, Dave enjoys golfing, traveling, lying on the beach, and spending time with his wife Claudia, two sons Justin and Matthew and his grandchildren.
Carol joined our team in 2000 and is responsible for the Alera GA's broker commission processing and various accounting functions.
Carol holds degrees in accounting and computer information technology. Her background includes 25 years of accounting and office management experience in both the public and private sectors.
In her free time, Carol enjoys spending time with her family and babysitting her 2 grandchildren. What you may not know, is that Carol is a sprint car fan, and enjoys heading to the local tracks to watch the cars slide around the dirt oval.
Amy joined the Alera GA in 2015. Her responsibilities include processing member changes, broker of record changes, and other commission adminstrative duties.
Amy recieved her Accounting degree from Penn Commercial Business/Technical School. She enjoys spending her free time with her four children, two grandchildren, and wonderful boyfriend, as well as caring for her garden and working on home improvement projects.
Register with Alera GA
Access our producer database, stay informed on industry news, and keep tabs on the carrier commission and bonus programs available to you.